Introduction

LensMentor Limited (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website http://lensmentor.co.uk or use our services. By accessing our website or services, you agree to the terms outlined in this policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

• Full Name
• Email Address
• Phone Number
• Billing Address
• Payment Information
• Any other details provided through forms or account registration

1.2 Non-Personal Information

We may also collect non-personal information, including:

• IP Address
• Browser Type and Version
• Device Information
• Pages Visited and Duration
• Cookies and Tracking Technologies

2. How We Use Your Information

We use your information to:

• Provide and manage our photography coaching services
• Process payments and transactions
• Respond to inquiries and customer support requests
• Improve our website, services, and customer experience
• Send promotional emails, newsletters, and service updates (only if you opt-in)
• Prevent fraud, ensure security, and comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance website performance and user experience
• Remember your preferences and settings
• Analyze traffic and website usage patterns
• Provide personalized content and advertisements

You can manage your cookie preferences through your browser settings.

4. How We Protect Your Information

We implement industry-standard security measures to safeguard your personal information, including:

• Secure Socket Layer (SSL) encryption
• Regular security audits and vulnerability assessments
• Restricted access to personal data
• Secure payment processing through third-party providers

Despite these measures, no data transmission over the internet is 100% secure. We encourage users to take precautions when sharing personal information online.

5. Sharing and Disclosure of Information

We do not sell or rent your personal data. However, we may share your information with:

5.1 Third-Party Service Providers

We work with trusted partners to provide essential services, including:

• Payment Processors (e.g., Stripe, PayPal)
• Email Marketing Platforms
• Website Hosting Providers
• Analytics Services (e.g., Google Analytics)

These third parties are bound by confidentiality agreements and are only permitted to use your information for service-related purposes.

5.2 Legal and Compliance Requirements

We may disclose your personal data if required by law or in response to:

• A legal process or subpoena
• Government or regulatory requests
• Fraud prevention or security threats

6. Your Rights and Choices

You have the right to:

• Access Your Data: Request a copy of the personal information we hold about you.
• Update or Correct Information: Modify any inaccurate or outdated details.
• Delete Your Data: Request the deletion of your personal information (subject to legal requirements).
• Opt-Out of Marketing Communications: Unsubscribe from promotional emails anytime.

To exercise these rights, please contact us at contact@lensmentor.co.uk.

7. Data Retention

We retain your personal data for as long as necessary to fulfill service obligations, comply with legal requirements, or resolve disputes. If you request data deletion, we will securely remove your information unless legal obligations require us to retain it.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage users to review their privacy policies before providing any personal data.

9. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If we discover that we have inadvertently collected information from a minor, we will take appropriate steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Modified” date. Significant changes will be communicated via email or a website notice.

Last Modified: [Insert Date]

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

📧 Email: contact@lensmentor.co.uk
🌍 Website: http://lensmentor.co.uk
📍 Address: 128 City Road, London, EC1V 2NX

This Privacy Policy ensures transparency and compliance with data protection laws. Let me know if you need any modifications! 🚀

Refund Policy

Introduction

At LensMentor Limited, we are committed to providing high-quality photography coaching services. We value customer satisfaction and strive to ensure you receive the best experience. However, we understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the terms and conditions under which refunds may be requested, processed, and granted. By purchasing any of our services, you agree to the terms set forth in this policy.

1. Eligibility for Refunds

Refunds are only applicable under specific conditions and may vary depending on the type of service purchased. The following criteria determine refund eligibility:

• The request must be made within the specified refund period.
• The refund request must provide a valid reason for dissatisfaction, cancellation, or service issues.
• Services that have been fully rendered or completed are not eligible for a refund.
• Any request that violates our terms of service or policies may be denied.

2. Refund Period

The timeframe in which you can request a refund depends on the service type:

• Beginner Photography Coaching: Refund requests must be made within 7 days of purchase if no more than one session has been attended.
• Advanced Photography Techniques: Refunds are available within 7 days, provided that no more than one lesson has been completed.
• Photo Editing and Post-Processing: Refunds can be requested within 5 days if the service has not yet been started.
• Photography Business and Branding Coaching: Refunds are available within 7 days if the first consultation has not been completed.
• Portfolio Review and Personalized Feedback: Refunds are available within 3 days, but only if feedback has not been delivered.

3. Non-Refundable Services

The following services are non-refundable due to their nature:

• Completed Coaching Sessions: If a full coaching session has been attended, a refund will not be granted.
• Digital Deliverables: Any e-books, templates, or digital guides purchased are non-refundable.
• Customized Training Programs: If a tailored coaching package has been designed specifically for you, it cannot be refunded.
• Discounted or Promotional Services: Any service purchased under a discount or promotional offer is non-refundable.

4. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

1. Submit a Request: Send an email to contact@lensmentor.co.uk with the subject line “Refund Request – [Your Service Name].”
2. Provide Details: Include your name, order details, date of purchase, and a clear reason for your refund request.
3. Verification: Our team will review your request and verify eligibility.
4. Response Time: You will receive a response within 3-5 business days confirming approval or denial of your request.
5. Refund Processing: If approved, refunds will be processed within 7-10 business days via the original payment method.

5. Partial Refunds

In some cases, partial refunds may be granted if:

• You have attended only a portion of a coaching program and are unsatisfied.
• Technical issues or scheduling conflicts prevent you from completing the service.
• There is a justified issue with service quality.

Partial refunds are subject to approval and will be calculated based on the portion of the service that has already been provided.

6. Service Cancellations by LensMentor

In rare cases, LensMentor Limited may need to cancel a scheduled coaching session or service. If this occurs, you are entitled to:

• A full refund if the service has not yet started.
• A reschedule option if you prefer to continue the service at a later date.

We will notify you as soon as possible if any cancellations occur.

7. Late or Missing Refunds

If you haven’t received your refund within the expected processing time:

1. Check Your Bank Account: Some financial institutions take additional time to process refunds.
2. Contact Your Payment Provider: If the refund isn’t showing, your bank or payment provider may have a processing delay.
3. Contact Us: If you’ve done both steps above and still haven’t received your refund, email us at contact@lensmentor.co.uk for further assistance.

8. Dispute Resolution

If you disagree with a refund decision, you may:

• Request a review of your case within 7 days of receiving our decision.
• Provide any additional supporting documents or proof to justify your refund request.
• Contact us at contact@lensmentor.co.uk for further discussion.

We will re-evaluate the request and provide a final decision within 5 business days.

9. Changes to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page with an updated “Last Modified” date. We encourage customers to review this policy periodically.

Last Modified: [Insert Date]

10. Contact Information

If you have any questions regarding this Refund Policy, please reach out to us:

📧 Email: contact@lensmentor.co.uk
🌍 Website: http://lensmentor.co.uk
📍 Address: 128 City Road, London, EC1V 2NX