Introduction

At LensMentor Limited, we are committed to providing high-quality photography coaching services. We value customer satisfaction and strive to ensure you receive the best experience. However, we understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the terms and conditions under which refunds may be requested, processed, and granted. By purchasing any of our services, you agree to the terms set forth in this policy.

1. Eligibility for Refunds

Refunds are only applicable under specific conditions and may vary depending on the type of service purchased. The following criteria determine refund eligibility:

• The request must be made within the specified refund period.
• The refund request must provide a valid reason for dissatisfaction, cancellation, or service issues.
• Services that have been fully rendered or completed are not eligible for a refund.
• Any request that violates our terms of service or policies may be denied.

2. Refund Period

The timeframe in which you can request a refund depends on the service type:

• Beginner Photography Coaching: Refund requests must be made within 7 days of purchase if no more than one session has been attended.
• Advanced Photography Techniques: Refunds are available within 7 days, provided that no more than one lesson has been completed.
• Photo Editing and Post-Processing: Refunds can be requested within 5 days if the service has not yet been started.
• Photography Business and Branding Coaching: Refunds are available within 7 days if the first consultation has not been completed.
• Portfolio Review and Personalized Feedback: Refunds are available within 3 days, but only if feedback has not been delivered.

3. Non-Refundable Services

The following services are non-refundable due to their nature:

• Completed Coaching Sessions: If a full coaching session has been attended, a refund will not be granted.
• Digital Deliverables: Any e-books, templates, or digital guides purchased are non-refundable.
• Customized Training Programs: If a tailored coaching package has been designed specifically for you, it cannot be refunded.
• Discounted or Promotional Services: Any service purchased under a discount or promotional offer is non-refundable.

4. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

1. Submit a Request: Send an email to [email protected] with the subject line “Refund Request – [Your Service Name].”
2. Provide Details: Include your name, order details, date of purchase, and a clear reason for your refund request.
3. Verification: Our team will review your request and verify eligibility.
4. Response Time: You will receive a response within 3-5 business days confirming approval or denial of your request.
5. Refund Processing: If approved, refunds will be processed within 7-10 business days via the original payment method.

5. Partial Refunds

In some cases, partial refunds may be granted if:

• You have attended only a portion of a coaching program and are unsatisfied.
• Technical issues or scheduling conflicts prevent you from completing the service.
• There is a justified issue with service quality.

Partial refunds are subject to approval and will be calculated based on the portion of the service that has already been provided.

6. Service Cancellations by LensMentor

In rare cases, LensMentor Limited may need to cancel a scheduled coaching session or service. If this occurs, you are entitled to:

• A full refund if the service has not yet started.
• A reschedule option if you prefer to continue the service at a later date.

We will notify you as soon as possible if any cancellations occur.

7. Late or Missing Refunds

If you haven’t received your refund within the expected processing time:

1. Check Your Bank Account: Some financial institutions take additional time to process refunds.
2. Contact Your Payment Provider: If the refund isn’t showing, your bank or payment provider may have a processing delay.
3. Contact Us: If you’ve done both steps above and still haven’t received your refund, email us at [email protected] for further assistance.

8. Dispute Resolution

If you disagree with a refund decision, you may:

• Request a review of your case within 7 days of receiving our decision.
• Provide any additional supporting documents or proof to justify your refund request.
• Contact us at [email protected] for further discussion.

We will re-evaluate the request and provide a final decision within 5 business days.

9. Changes to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page with an updated “Last Modified” date. We encourage customers to review this policy periodically.

Last Modified: 30 January 2025

10. Contact Information

If you have any questions regarding this Refund Policy, please reach out to us:

📧 Email: [email protected]
🌍 Website: http://lensmentor.co.uk
📍 Address: 128 City Road, London, EC1V 2NX